About
About us
First General Waterloo will be your best choice for total restoration. We are full-service restoration contractors, with our own fleet of Emergency Service crews, equipped with the latest in equipment and procedure to quickly and efficiently assist in property mitigation and restoration needs.
Whether you've been the target of vandalism, suffered a fire, had a flood in your basement, or your toilet is leaking and won't stop, we know its much more then just property, we understand the emotion and heart felt loss you are going through. We are here to help you get your home or business back in shape. If you are in need of assistance, call us today to get your property feeling like home again.
As owners of the Waterloo Region office, our employees and our customers are everything to us.
-Jeff and Jen Durrer (owners)
About us
About First General Canada
Who we are
Established in 1983, First General has led the property damage restoration industry in technology, service and customer approval rating. Coordinating your restoration needs, our focus is always on offering you peace of mind and satisfaction in an otherwise stressful situation.
We stand by our CORE service standards:
CARE - We are here for you
OWN IT - We take responsibility for our actions and are committed to working with the client through each stage of the restoration process.
RESPECT - We know the client will be confident in their choice
EXPERTISE - We are restoration specialists with the knowledge and qualifications to make each property safe again for the owner.
The Team
Located in Kitchener, First General Waterloo Region, services the Waterloo Region including, Cambridge, Guelph, Wellington and Perth Counties.
Our team of Project Managers, Carpenters and skilled Restoration Technicians, take pride in being there for our customers, assisting them in navigating the fog and challenges involved in their
Property Restoration needs.
First General Waterloo is very well experienced in the insurance claims needs. Having a strong understanding on bridging the gap between the needs of the insurer in cost controls, communication and documentation, while focusing on meeting the needs of the property owner, as efficiently as possible.
CERTIFIED... Because Verification Matters!
We care about Training, Experience and Accreditation.
As IICRC CERTIFIED FIRM, our team maintains regular training and certifications specific to the Restoration Industry. The Institute of Inspection Cleaning and Restoration Certification is a regular baseline of guidelines and regulations by which we operate.
ACCREDITED DISASTER SERVICES NETWORK
Our mission is to provide exceptional property management services. We are committed to maintaining the highest standards of quality and professionalism in the industry.
As a founding member with DSN, the obvious; not all contractors are equal. The accreditation to practicing of a Mitigation First model, reduces unnecessary destruction while saving the environment, time and money is key to any claim experience! While many may say they practice their training, we take pride in the regular intense audits of our practices ensuring only the best will do!
ECO "FIRST"
Our environment is precious and fragile. Its our duty to do everything we can during a property restoration to preserve, reduce, or divert waste in a responsible way.
Recycling waste and implementation of waste diversion programs are important, but tracking the waste for measurement and accountability is even better. Many say it, but can they prove it?
We Have You Covered
Serving Waterloo Region, Wellington and Perth Counties